Legal
Refund, Return & Cancellation Policy
Last updated: October 2026
This policy applies to products bought on yoganta.in and to certification programs, yoga classes, workshops, wellness services, franchise-related services and other offerings of Yoganta Technologies Private Limited ("Yoganta", "we", "our", "us").
Products Bought on yoganta.in
In short
- Cancel any time before your order is shipped for a full refund.
- Return any product within 10 days of delivery, for any reason.
- Return pickup is free. We refund the full amount, including GST.
- Refunds go back to your original payment method.
Cancelling an order
You can cancel your order until it is shipped: open the order from your order email or from Your orders and choose Cancel this order, or contact us. You receive a full refund. Once an order has shipped it can no longer be cancelled, but you can return it after delivery.
Returns within 10 days, for any reason
You can return a delivered order within 10 days of the delivery date, for any reason, including a change of mind. Request the return from your order page (Return this order) or by contacting us. We confirm the request, usually within one working day.
Returns are for the whole order. Please send the items back complete and, where possible, in their original packaging. We may decline a return if items have been used, damaged after delivery or are incomplete; if so, we tell you why by email. You can cancel your return request until the pickup has been booked.
Free return pickup
Return shipping is free. After we approve your return, our courier partner contacts you to collect the parcel from your delivery address.
Refunds
We refund the full amount paid, including GST and any delivery charges, to your original payment method (UPI, card, net banking or wallet): for cancellations as soon as the order is cancelled, and for returns once the returned items reach us and have been checked.
Refunds usually reach your account within 5 to 7 working days after we start them, depending on your bank or payment provider. We email you when the refund is started and when it is completed. Where a GST invoice was issued, we also issue a GST credit note.
Damaged, defective or wrong items
If an item arrives damaged, defective or is not what you ordered, please contact us within 10 days of delivery, ideally with photos. We arrange a free pickup and a full refund. Products also carry the warranty shown on their product page.
Undelivered parcels
If a parcel cannot be delivered (for example, nobody is available or the address is incomplete) and is returned to us by the courier, we contact you and refund the order once the parcel is back with us, unless we agree with you to send it again.
Certification Programs
Enrollment fees paid for certification programs, including but not limited to Yoga Teacher Training, Mudgar Instructor Training and Ice Bath Instructor Training, are generally non-refundable once the participant has been granted access to course materials, learning resources or live sessions.
If cancellation is requested before course access has been provided, Yoganta may review the request on a case-by-case basis and may approve a partial refund after deducting applicable administrative charges.
Workshops & Events
Registration fees for workshops, seminars, retreats and special events are generally non-refundable. Participants may request to transfer their registration to another batch or event, subject to availability and approval by Yoganta.
Yoga Classes & Wellness Services
Fees paid for online classes, home yoga sessions, corporate wellness programs or other wellness services are generally non-refundable after the service has commenced. Missed sessions may be eligible for rescheduling where applicable under the respective program guidelines.
Franchise & Business Services
Fees paid towards franchise applications, consulting, business development services or customized commercial engagements may be non-refundable unless otherwise agreed in writing between the parties.
Refunds for Programs & Services
Where a refund for a program or service has been approved, it goes back to the original payment method and usually reaches your account within 5 to 7 working days, the same as product refunds.
Cancellation by Yoganta
If Yoganta cancels a scheduled batch, workshop or event due to unforeseen circumstances, participants may be offered an alternative batch, program credit or refund, as determined by Yoganta. If we cannot fulfil a product order (for example, an item becomes unavailable), we cancel it and refund the full amount.
Exceptional Circumstances
Requests made under extraordinary personal circumstances are reviewed individually. Approval of such a request does not create a precedent for future cases.
Changes to This Policy
We may revise this policy from time to time. Updated versions are published on this page with the revised date. Orders are covered by the policy in force when they were placed.
Questions about this page? Write to hello@yoganta.in. Business details and our Grievance Officer are on the Contact page.